Books, Reviews, Articles, and Public Comments

BOOK: The Customer Trap
CEO World: The Customer Trap and Channel Data Management
Enterprise Apps Today: Channel Data Management Sheds Light on Supply Chain
Independent We Stand: Are You in The Customer Trap?

BOOK: Global Supply Chain Security
Industry Week: Panama and Suez: A Healthy Competition
BOOK: Romania and Moldova at the Crossroads
Is Moldova Next for Putin's Russia?
BOOK: The Changing Business Landscape of Romania
BOOK: The Final Journey of the Saturn V, Foreword by Captain Gene Cernan, Commander Apollo XVII and the Last Man to Walk on the Moon
BOOK:
Soft Landing: Airline Industry Strategy, Service, and Safety
BOOK: The Distribution Trap: Keeping Your Innovations From Becoming Commodities
American Marketing Association Book of the Year 2010
Huffington Post: Shun the Mega Retailers
Sales and Marketing Magazine "The Distribution Trap" excerpt
Industry Week reviews "The Distribution Trap"
BOOK: Aviation Insecurity: The New Challenges of Air Travel
Aviation Security at a Crossroads
Aviation Knowledge: Unfolding TSA Layered Security
One 9/11 Family's Brave Effort to Expose Airline Culpability
CS Monitor: Is Air Marshal Training Adequate?
CAPPS II: the Illusion of Safety
Business Week: El Al's Security vs. the U.S.
BOOK: Supply Chain Security: International Practices and Innovations in Moving Goods Safely and Efficiently: 2 volumes
BOOK: Aviation Security Management: 3 volumes
BOOK: Air Rage: Crisis in the Skies
KOMO TV: Hidden camera shows big holes at Sea-Tac
UK Guardian: Still Possible to Get a Bomb on a Plane
Is Jet Blue Flight Attendant An Air Rager?
Politico: Lawmakers' Tempers Unchecked at Gates
MSNBC: Flying - and Surviving - the Unfriendly Skies
Travel and Leisure: Worst Celebrity Air Rage Incidents
WSJ: Fliers Behave Rudely as 9/11 Fades
BOOK: Direct Marketing in Action: Cutting Edge Strategies for Finding and Keeping the Best Customers

Finalist for American Marketing Association Book of the Year 2008
BOOK: Defining the Really Great Boss
Book review
BOOK: Managing By Accountability: What Every Leader Needs to Know About Responsibility, Integrity - and Results
BOOK: Change or Die! How to Transform Your Organization From the Inside Out
BOOK Growing Your Business in Emerging Markets: Promise and Perils
BOOK: The Rise of Women Entrepreneurs: People, Processes, and Global Trends
A Harvard Business School "Best Business Book"
BOOK: Global Manifest Destiny: Growing Your Business in a Borderless Economy
A Harvard Business School "Best Business Book"
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